If you have a question that is not answered here, please contact our Customer Service department.

HOW TO BUY MOBILE GAMES

How do I buy EA mobile games?
Use the Game Finder available on most pages on this site to select your operator or click the "Get Started" text link from the top of the page. You will then be be able to view operator-specific instructions on how to buy and download games.

1. Make sure text-messaging and Internet service is enabled on your phone.
2. Make sure your phone is set up properly with the correct WAP/GPRS settings.
3. If you are using a top-up card, make sure you have sufficient credit before purchasing.

Can I download a game to my computer, then transfer it to my phone via infrared, Bluetooth or PC/MAC USB cables?
No, we do not support the transfer of game files through USB cables, Bluetooth or any other method/device/software.

If I remove a game from my phone, can I re-download it without being charged again?
No, we do not yet offer this service. This ability may be offered by your operator.

How do I know if I have WAP activated on my phone?
If you are unsure if you have WAP activated on your phone, here is a way of checking:

1. Find where to access WAP or GPRS on your phone first check your phone's manual. Otherwise, below are suggestions of where to look on your make of phone:
   • Nokia: check for a folder called "services" for your settings, homepage, bookmarks etc. 3650/7650/n-gage users select WAP from your menu.
   • Sony Ericsson: check you "connectivity" folder.
   • Samsungs: check your "funbox" and select "WAP browser".
   • Siemens: check your "surf & fun" folder and select "internet".
   • Motorola: check for "web sessions" folder.
   • Panasonic: check your "browser" folder.
   • Sharp: check your "settings" and then "internet".
2. Look for "home" and click on that choice.
3. If you have WAP activated on your phone this should initiate a WAP connection and connect you to a wapsite (most likely your network's). If this does not initiate a WAP connection then either you don't have the correct settings for you mobile, WAP or GPRS may not have been activated for your phone by your network or you phone doesn't support WAP.

How do I activate WAP-Push on my phone?
On some mobiles, WAP-Push is "deactivated" by default. If WAP-Push is deactivated, you won't be able to receive any download links. (This problem occurs more frequently with certain Samsung and SonyEricsson mobile phones.)

• Samsung: From the main menu go to "Messages", and then to WAP Push/Push permit. Please change the setting to "always".
• SonyEricsson: From the main menu go to "Messages", and then to WAP Push/Push permit. Please change the setting to "always".
• Siemens: The HTTP- and JAVA-profiles aren't configured. In Siemens phones the HTTP and Java profile must be configured separately to the normal WAP settings. Please ask a
• Siemens representative for assistance.

How do I configure my phone for WAP browsing/connecting?
Most phones should already be configured to use the WAP gateway of your network operator. If your phone isn't, then contact your network operator for more information. Your current WAP configuration can usually be found in the Services/Settings menu on Nokia phones, the Web Sessions menu on Motorola phones, and the Surf&Fun/Internet/Profiles menu on Siemens phones.

The easiest way to set up WAP/GPRS is to call the customer service department of your network provider and get them to send you the configuration as a text message.

• Orange Pay Monthly call 07973 100150 (or 150 from your mobile)
• Orange Pay as you Go call 07973 100 451 (or 451 from your mobile)
• O2 (BT Cellnet) you will need to contact your O2 (BT Cellnet) service provider, their number will be on your last phone bill. If in doubt, ask where you bought the phone.
• Virgin call 789 from your mobile for assistance with WAP settings.
• Vodafone call 191 for the customer care department or call Vodafone's automated helpline from the mobile phone which you would like to set up to access Vodafone's mobile services on 0870 730 0051 and follow the instructions to get the Mobile Internet on your phone.
• T-Mobile (One2One) call 0845 412 5000 (or 150 from your handset).

How can I adjust my WAP/GPRS settings?
Please ask your mobile provider how to adjust your settings.

Does my WAP gateway support Java downloads?
Some WAP gateways may only support Java downloads for particular phone models. If your WAP gateway does not support Java downloads then try another WAP provider in your area. This is done by adding another WAP gateway configuration in your phone. Try the Services/Settings menu on Nokia phones, the Web Sessions menu on Motorola phones, and the Surf&Fun/Internet/Profiles menu on Siemens phones. In most cases you don't have to use the WAP gateway provided by your network operator. If you know of a particular network operator then most operators provide their WAP settings on their websites.

For the UK, popular WAP gateway settings are:

O2 GPRS settings (WAP)
Note: These settings are for contract Handsets
Homepage: http://wap.o2.co.uk/
GPRS Access Point Name (APN): wap.o2.co.uk
Gateway (IP) address : 193.113.200.195
Username : o2wap
Password: password
Session type: Continuous / permanent
Authentication: Normal
Security: Off
Port number: 9201

O2 GPRS settings (WAP)
Note: These settings are Pay as you go Handsets
Homepage: http://wap.o2.co.uk/
GPRS Access Point Name (APN): payandgo.o2.co.uk
Gateway (IP) address : 193.113.200.195
Username : payandgo
Password: password
Session type: Continuous / permanent
Authentication: Normal
Security: Off
Port number: 9201
FOR MORE HELP PLEASE GO TO: http://www.o2.co.uk/productsservices/ota2/select/0,,184,00.html

Vodafone GPRS settings (WAP):
Note: These settings are for contract Handsets
Homepage: http://wap:1999/vodafone.wml
APN address: wap.vodafone.co.uk
Gateway (IP) address: 212.183.137.12
Username: wap
Password: wap
Session type: Continuous / permanent
Authentication: Normal
Security: Off
Port number: 8799

Vodafone GPRS settings (WAP):
Note: These settings are Pay as you go Handsets
Homepage: http://wap:1999/vodafone.wml
APN address: wap.vodafone.co.uk
Gateway (IP) address: 212.183.137.12
Username: wap
Password: wap
Session type: Continuous / permanent
Authentication: Normal
Security: Off
Port number: 8799
FOR MORE HELP PLEASE GO TO: http://www.vodafonehelp.co.uk/DeviceHelp.php

Orange GPRS settings (WAP):
Homepage: http://orange.multimedia/
APN address: orangewap
Gateway (IP) address : 192.168.071.035
Username : Multimedia
Password: Orange
Session type: Continuous / permanent
Authentication: Normal
Port number: 9201
FOR MORE HELP PLEASE GO TO: http://setup.orange.co.uk/myPhone/wap/3phone.asp?countryId=36&networkId=85

T-Mobile GPRS settings (WAP):
Homepage: http://wap.t-mobile.co.uk/ or http://www.t-zones.co.uk/
GPRS APN address: general.t-mobile.uk
Gateway (IP) address :149.254.001.010
Username : user
Password: wap
Session type: Continuous / permanent
Port number: 9201
Authentication: Normal
SMTP email server: smtp.t-email.co.uk
FOR MORE HELP PLEASE GO TO: http://tmobileuk.wdsglobal.com/phonefirst

My download did not work.
The easiest way to check is by looking through all the Folders on your phone; the game may have downloaded to a folder that you haven't checked, such as the "Downloads" folder, the "Applications" folder, or even the "Games" folder (folder options may vary from phone to phone). Make sure that there is enough room on your phone for another application.

I can download but the installation fails.
Some phones (e.g. Motorola T720), will download a game, try to install the game, and then fail because there isn't enough storage space. This problem is usually solved by deleting other Java applications on your phone and re-downloading.

• Please make sure that your WAP settings are correct.
• Some operators' WAP systems are not yet configured to support Java game downloads. Please check with your operator.
• If your phone memory is full you will need to clear some space by erasing an application. Once you have made some space, you can try downloading again.

I get a message saying "Memory Full".
If your phone memory is full you will need to clear some space by erasing an application. Once you have made some space, you can try downloading again.

The message 'Check IP Address' appears when I go to retrieve my download?
"Check IP Address" or "Check Homepage Address" means WAP and GPRS have not been activated. To have WAP and GPRS activated, please contact your service provider as they need to activate the service for you.

If GPRS has already been activated in your phone and you have a Nokia 3100, 3200, 3530, 5100, 6100, 6200, 6610, 6800, 7210, 7250 or 7250i go to "Services" on your phone menu and then select "Settings", the option "Connection Settings" appears on some phones, if it does, select it, on others it goes straight to "Active Service Settings." Underneath "Active Service Settings" your service provider's name should appear. If the settings aren't saved correctly, the word "Spare" or another service provider will be listed. Select the correct service provider in "Active Service Settings" and then go into the "Service Inbox" to download the file.

1. Check your phone's free memory available. If you are able to see the description of the game on your phone, it should say how much memory it requires, and if your phone's free memory is less than this, you will need to delete some other games to make room. Check your phone's manual for details on this limitation and what sort of things you can safely delete.
2. If you are still unable to download the game, it may be because your phone operator's WAP Gateway is not able to let you download it.

If a game is not available for my phone, can I purchase a game for a different phone and use it on mine?
Picking an alternate phone, even if the model numbers are very close, will not work. Each game is thoroughly tested to work on the phone for which it is listed. If a game is not available for your phone, check back regularly.

IF IN DOUBT CHECK YOUR MANUFACTURER'S and NETWORK SERVICE PROVIDER'S WEBSITES.

PLAYING MOBILE GAMES

Can I make a phone call while playing a game?
If your phone supports the feature, you will be able to suspend your game, make a call, and then resume your game from the point where you left off. Otherwise, you will have to quit your game before making a call. Many games will automatically save your progress when you quit.

Can I receive an incoming call while playing a game?
Yes. The application will pause and allow you to take the call. Play can resume after your call is finished. If you are downloading a game, the incoming call will go to voicemail.

How many games can I store on my phone at one time?
The exact number will depend on your phone, the size of the games, and how many other applications you have downloaded.

Can I change the games stored on my phone?
Yes, you can add and remove games as you please.

How long will the game stay on my handset for?
Until you remove it from your phone.

How much does it cost to play a game?
In addition to fees incurred to purchase a game, you may incur airtime charges for the time spent downloading the game, which usually takes a minute or two. Game features such as multiplayer may also incur charges for used airtime. Most wireless operators bill in increments of kilobytes (KB) for data usage, not minutes. This means that you may only be billed for the data you send or receive through the network.

MOBILE TECHNOLOGY TERMS

What is WAP?
WAP is short for Wireless Application Protocol. It's the mobile phone version of the internet.

Why do I need WAP?
You need to have WAP activated on your handset to download games. If you have ever downloaded a polyphonic tone, mobile game or wallpaper to your phone you have used WAP.

What is WAP Push?
It is a particular SMS message which contains the download link to get the games on your phone.

What is GPRS?
GPRS stands for Global Packet Radio System (or General Packet Radio Service). GPRS is used to send and receive data.

What are Java Games?
Java games are java applications that can be downloaded to your mobile phone. Once downloaded you can play java games as often as you like.

Note: To download a Java game your phone needs to be WAP-enabled.